The Trickle Loyalty Manifest

We should always try to:

• Prioritize physical meetings
• Answer customers within 24 h (atleast with “I will get back to you”)
• Have a personal tonality - lets try to be humans.
• Create personal relations - People work with people not companies.
• Educate and offer knowledge, help and insights
• Invite customers for “reviews” - always ask for feedback
• Be proactive with new ideas for development
• Keep what we promise - structure, reporting, documentation (and if we cant, let everyone know early)
• If possible dive into our customers business model and offering
• Make our clients the superstars internally
• Not talk shit about our clients or partners - goes both ways.
• Adjust our deliverable based on different knowledge levels
• Not being afraid of saying that something isn’t good enough
• Have PPP united front towards client
• Not being afraid of letting a client know if something is not working
• Being transparent about mistakes and misunderstandings.